Sustainability Through Durability: Samsung’s 20 Year Commitment to Customer and Environment


As a sign of commitment to customers and the environment Samsung Electronics East Africa has announced 20-year warranty for the Digital Inverter Technologies and compressors in its washing machines and refrigerators starting November 2022.

Digital Inverter Technology (DIT) is an essential core component of the appliances they power. Built on more than 25 years of research and development, DIT affects everything from energy efficiency to performance as well as the durability of major appliances such as refrigerators and washing machines. As such, protecting the integrity of this core component, with a 20-year warranty, extends the use period of appliances, offers peace of mind for users through reliability and reduces environmental waste. To get a better understanding, let’s find out what digital inverters are and how they work.

“The 20-year warranty is a showcase of the confidence that we have in our innovation and technology. We want our clients to experience our products with peace of mind as well as impact the environment positively” said Samsung Electronics Head of Consumer Electronics Division Mr. Sam Odhiambo.

The start of this commitment began with research and development. Through decades of continued investment, Samsung is able to offer consumers, appliances that pair the most advanced Samsung technologies with beautiful designs that elevate the home experience. This is evidenced by the latest Bespoke kitchen and living appliances.

In washing machines, the DIT comes in the form of a Digital Inverter Motor (DIM) used to spin and pulsate the drum of the washing machine during laundry cycles. Samsung’s decades long research and expert engineering mean that its DIMs are more advanced in several aspects compared to ones found in traditional washers.

Samsung’s digital invertors provide more precision and power while producing less noise and vibration. For users, improved precision and power mean faster and more efficient laundry washing while reduced noise and vibration mean they can do laundry any time, day or night, without worrying about disturbing family members. Impressive still, the stable and smooth operation of the Digital Inverter Technology makes Samsung washing machines more durable over time by reducing damage from extensive use.

In refrigerators, Digital Inverter Technology takes the form of Digital Inverter Compressors (DIC) that act as the heart of the unit, circulating cold air throughout the compartments. Samsung’s DIC intelligently adjusts its power depending on circumstances instead of just turning on and off.

In practice, this means refrigerators run at higher power settings during high-usage times such as during the day and run at reduced power settings saving energy during low-usage times such as at night. The intelligently efficient DIC can also adjust gradually moving along the power setting scale to save energy and prolong the life of the refrigerator by reducing on and off cycles.

No matter how they’re used, Samsung’s inverter technologies set themselves apart with recognized durability. Both Digital Inverter Technologies in refrigerators and washers have been certified by the team of engineers at the Verband Deutscher Elektrotechniker (VDE), an independent, third-party testing institute established in 1893, renown for their high standards. After more than 4,000 cycles of testing, Samsung’s washer with DIT received the VDE mark indicating safety and quality.

By applying the warranty to Samsung’s Digital Inverter Technologies, the company is making a commitment to its users to provide added value for years to come. Honoring this pledge means that while the appliance is in production or even thereafter, the parts required to maintain and service DITs will be made available for 20 years. Users’ can rest assured knowing Samsung servicing using Samsung-made products will be there when they need them.

“At Samsung we believe that true sustainability starts from the home because small choices made every day can have big impacts on the planet. With innovative solutions built into its kitchen and home appliances, backed by the 20-year warranty, Samsung is looking broadly in search of sustainable solutions for the home” noted Mr. Sam Odhiambo.

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