Governor Sakaja Unveils State-of-the-Art Nairobi County Service Hub


Nairobi Governor, Johnson Sakaja, officially inaugurated the upgraded Nairobi City County Customer Service Center—a pivotal facility in the region since 1982.

The Center now features cutting-edge technology, including amenities such as a nursing and lactation station for mothers.

During the launch event, Governor Sakaja emphasized the strides his administration has taken since assuming office.

Notable achievements include the expansion of the school feeding program, set to serve 190,000 children starting January, the inauguration of the first Intensive Care Unit (ICU) at Mama Lucy Kibaki Referral Hospital, and the revitalization of Dandora Stadium, among other initiatives aimed at transforming Nairobi into a “City of Order, Hope, Dignity, and Opportunities for all.”

Governor Sakaja announced plans for comprehensive customer service training for all staff in the coming months.

He urged the Customer Service team to assign suitable personnel to the desks, ensuring that all staff are registered and issued access cards for efficient fulfillment of their duties.

Highlighting the commitment to inclusivity, Governor Sakaja stated,

“The County will prioritize people living with disabilities and the elderly, ensuring they receive service without discrimination.”

County Secretary Mr. Patrick Analo, Members of the County Assembly, and County Executive Members commended the Governor’s dedication to providing timely and compassionate services to Nairobi’s residents.

They encouraged the county’s 15,000 employees to emulate the Governor’s work ethic in their respective roles.

Hon. Antony Kiragu, the Minority Leader in the County Assembly, pledged the Assembly’s commitment to approving funds for the project’s second phase and other initiatives benefiting the citizens.

The launch garnered attendance from prominent figures, including County Attorney Ms. Christine Ireri, Former Mayor of Nairobi Hon. Joe Aketch, County Chief Officers, Directors from various Departments, staff members, and the general public.

The event marked a significant step toward creating an efficient and inclusive service hub for the people of Nairobi.

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